Refund Policy

Operator: UGS Ltd — Universal Global Services Ltd, registered in England and Wales, Company No. 17423506 · Registered address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom · VAT registration applied for; not yet valid · Prices shown exclude VAT; VAT is added at checkout by Stripe Tax. · Last updated: 22 September 2026

1. Payments status

Payments are live. This policy applies to paid plan subscriptions.

2. Right of withdrawal (14 days)

You have the right to withdraw from this contract within 14 days without giving any reason. To exercise this right, notify us at [email protected] within the 14-day period. If you withdraw, we refund all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such refund using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such refund.

3. Subscription billing

Paid plans are billed monthly in advance. You may cancel at any time; cancellation takes effect at the end of the current billing period and access continues until then.

4. Refunds

If a paid period has not been used, you may request a refund within 14 days of the charge. Approved refunds are returned to the original payment method.

5. Consumer rights

Nothing in this policy limits mandatory consumer rights. EU consumers may also use the EU online dispute resolution platform where applicable.

6. How to request

Email [email protected] with your account email, the charge date and the reason. We reply within five business days.